We take great pride in shipping extremely healthy and active birds to our customers. If a bird has perished upon arrival, a Finch Farm Credit for the amount of the perished bird will be provided to you as a coupon code that can be used toward a future purchase.
To honor our guarantee, we require notification, in writing, within 24 hours of receipt, along with a picture of the perished bird. Please communicate with us by clicking our grey Contact Us button.
While antibiotics may occasionally need to be used to treat birds, we recommend that usage is coordinated with your Veterinarian If any of the birds are 'tucking' their head, sleeping all day, fluffed up and/or lethargic. During such times using antibiotics with their only water source might be considered, however, we recommend good Veterinarian guidance.
If you have issues or concerns about your birds, please notify us within three hours of receipt of your order.
Once your bird(s) are in your care, we trust that you will care for your bird(s) in a loving and healthy manner.
Be sure to review our Bird Care Instructions to assist in your bird's wellness. We wish you the very best in Avian adventures and thank you for choosing 'The Finch Farm Co'.
Live Animals are not returnable.
Please note our pet bird offerings are ready to be domesticated by you, and have been previously weaned but not necessarily hand fed. The time it takes to tame your bird is dependent upon the amount of time you spend to create a strong bond of trust with your new bird. Every bird is different. We trust you will research your bird(s) regarding how best to bond with them, and their ability to be trained, as this will vary depending upon the bird species.
Claims will be honored within your 24 hour window of live guarantee.
Our company goal is to provide excellent birds, products and customer service to help enhance your avian experience. Live animals are often challenging to source. Finding the best avian pet is our focus and includes our internal farming efforts, as well as our external partner network.
As such, our team would be grateful that once you have placed your live bird order, you please work with us until your order is received. Please review our cancellation policy in the Terms of Service.
You can count on us for the very best in selection and service. We appreciate being a part of your avian experience as well as assisting you to breed these wonderful creatures. Let us work together to meet their needs, as well as yours, and the company who serves you.
We sincerely appreciate your patronage and incredible support!